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Cinema Technical Support

For telephone support, please use one of the following numbers:

  • EMEA: +44-33-0808-7700

 

Other numbers for other locations are also available:

  • Americas: +1-415-645-4900
  • Argentina: +54-11-5031-8725
  • Asia, China, and Pacific Rim: +86-400-692-6780
  • Brazil: +55-11-4217-0358
  • Colombia: +57-2-891-2888
  • Japan: +81-3-4540-6782
  • Mexico: +52-55-8526-2744

 

If you have a case portal access you can create a support case at www.dolbycustomer.com.

You can also email This email address is being protected from spambots. You need JavaScript enabled to view it. .

The document attached will help you to determine the best way to contact us.

 

If you have sales questions, please contact:  This email address is being protected from spambots. You need JavaScript enabled to view it. .

Last Updated on Thursday, 12 April 2018 07:57

 

Version Map

Digital Cinema Player

Dolphin DCI 1.0
SW 2.8.20
FW 21.04n (non CTP)

Dolphin DCI 1.2
SW 2.8.20
SM 2.1.106
FW 21.02k (non CTP)
FW 21.03z

IMB
SW 2.8.20
SM 5.1.112
FW 30.11b

IMS1000
SW 2.6.7
SM 6.1.133
FW 4.6.6

IMS2000
SW 2.8.20
SM 6.1.133
FW 4.6.6

IMS3000
Bundle 3.1.14

FAQ's

FAQ's

Learn about the Doremi Products in the FAQ Section.

Log Analyser

Log Analyser

Use the Detail Report Analyser Script to learn about your issue.

Manuals

Manuals

Download latest version available of Doremi product manuals.

Ticketing System

Ticketing System

Connect to the European Ticketing System and get support.